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can I use a distribution group to receive emails in service desk

can I use a distribution group to receive emails in service desk

This question is in reference to Atlassian Documentation: JIRA Service Desk best practices

I would like to use a distro email to receive requests for service desk. We currently use it today in JIRA Software but it is a distro email and does not have a password. How do I set it up on Service Desk?

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How have you set up the mailbox in JIRA Software?

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So we have smtp setup with mail accounts in JIRA Software which includes the mail i want to use in JIRA Service Desk. My main JIRA admin is out this week so please bear with me.

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can I use a distribution group to receive emails in service desk

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