Why is Service Desk accessible only locally ?

[lakshmi devaraj]

I installed service desk on a server system and it runs good. But im unable to access the server system from another computer (2nd computer). The firewall is disabled, but the port used still shows "filtered" from the 2nd computer. But this port runs good in the server system. How to overcome this issue? 

Im on evaluation version and lost one week trying to find a solution to this problem. Appreciate your assistance :)

[lakshmi devaraj · Accepted solution]

The problem is solved by adding tomcat8.exe.x64 to the firewall (not tomcat8.exe or tomcat8w.exe). Actually this file is not visible directly from the firewall rule settings. Have to manually copy paste the path and it works.

[JP _AC Bielefeld Leader_]

Hi,

what OS are you using? Maybe the Jira server is only listening to localhost or 127.0.0.1

Best

JP

[lakshmi devaraj]

Hi, 

Thanks for your response. I'm using windows 10.  Please find the output of netstat from server machine below. 

C:\>netstat -ab|findstr 8080
TCP   0.0.0.0:8080   ISCECZC7017GV3:0    LISTENING
TCP   [::]:8080         ISCECZC7017GV3:0    LISTENING

Regards,

Lakshmi