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Why I need to re-calclualte the SLA ?

Mohamed Saad Taha
Contributor
October 10, 2023

Dears,

Why I need to re-calcluate the SLA ? without any change happen in SLA configuration 

sometimes I found SLA is breached and once I click re-calcuate it is changed to meet the SLA Without doing any change in SLA configuration?

 

1 answer

0 votes
Brant Schroeder
Community Champion
February 19, 2024

@Mohamed Saad Taha There are a couple of things that can cause this. There are times when data loss (events not firing) can cause this.  That is not as common as maybe a change occurring to a custom field or some other object used in the SLA that impacts the SLA and requires a recalculation.  Have you changed any custom fields, workflows, etc. that could impact the SLA?

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