Which API should I use

[Lucas Medeiros]

Hello everyone,

I tried to find some information about it here but I could not, please if we already some information about my question send me the link and I can take a look :)

The situation is:

I need to integrate a chat bot from my company with Jira server. We are trying to use some APIs but it is not getting any response.

What this chat bot will do is, when someone ask a question about an issue on the chat, it will check inside jira on our SERVICE DESK and show to the user the link to access it.

So it will be:

1. First a question on the chat
2. Click on the option to see the link of the ticket
3. Get a response from Jira and show the link to the user

We were trying to use this API : /rest/api/2/issue

But was not possible to communicate, then I found this one: /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue

And we could communicate with PROD but not with TEST, but I still no sure if this should be the right API or not..

Could you kindly help me on that? Which API should I use for this type of integration ?

Thanks in advance!!