Use Reporter Email Instead Of Name

[Support]

When adding variables into the "Customer Notifications" options, is there a way to print the reporters email address?

Currently, it looks like it will only print the name JSD (cloud) picks up.

E.G.

You have been added as a participant to case ${issue.key} "${issue.summary}"
Case raised by: ${issue.reporter.name}

Case Description
${issue.description}

"${issue.reporter.name}" will print "John Smith" for example, but we want it to print the email of the reporter j.smith@email.com.

Is there a way to do this?

Thanks.

[Guilhem Dupuy]

Hello,

Indeed, you can use the following Smart Value : 

{{issue.reporter.emailAddress}}

Let me know if it helped or not,

Guilhem 

[Support]

Hi.

Thank you for the reply.

I have used that in a notification but it doesn't seem to pick anything up. It just seems to print "issue.reporter.emailAddress"

Am I using it wrong? 

[Support]

I have tried following the syntax of the other variables but I get the below error.

[Support]

HI @Guilhem Dupuy .

Do you have any suggestions on my previous comments? I have tried using the smart value in the Customer Notifications template but it just prints in name "issue.reporter.emailAddress" in the email response itself.

[Eric Mason]

@Guilhem Dupuy was there an answer for this somewhere else?

Thanks

[Joshua Horbeek]

If a profile information is not made accessible to you, then smart values won’t return any value. For example, if the visibility of the user’s email address is set to Only you and admins in Profile and visibility, then the emailAddress smart value will not return any value.

Jira smart values users