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Updating a ticket when a linked issue is created

Simon Howat November 19, 2018

I've not found a way of altering the status on a ticket when a linked issue is created.  Is there a way to do this?

2 answers

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Jack Brickey
Community Champion
November 19, 2018

You should be able to do this using the existing Automation. However, the details of what you are trying to do might take you beyond the built in automation. I use this to update the status of my JSD issues that have development JSW issues linked.

Simon Howat November 19, 2018

I am happily updating 'service desk' tickets when a linked 'software' ticket is transitioned, but not when a linked ticket is created.  If you can tell me how to do that without incurring cost, then christmas will have come early.

Jack Brickey
Community Champion
November 19, 2018

I misread your request and concur w/ @Brant Schroeder that an addon would be needed (?). You might be able to come up w/ a solution depending on the details still. Such as, you might be able to trigger on "comment added" and condition of "comment contains". But TBH, this could get messy even if it is possible. I expect you will end up with Scriptrunner, Power Scripts, Automation for Jira...

Simon Howat November 19, 2018

Thanks Jack, appreciate you thinking about it

0 votes
Answer accepted
Brant Schroeder
Community Champion
November 19, 2018

You would need to use a plugin such as script runner to accomplish this.

Simon Howat November 19, 2018

thanks Brant

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