Updating a ticket when a linked issue is created

[Simon Howat]

I've not found a way of altering the status on a ticket when a linked issue is created.  Is there a way to do this?

[Jack Brickey · Accepted solution]

You should be able to do this using the existing Automation. However, the details of what you are trying to do might take you beyond the built in automation. I use this to update the status of my JSD issues that have development JSW issues linked.

[Simon Howat]

I am happily updating 'service desk' tickets when a linked 'software' ticket is transitioned, but not when a linked ticket is created.  If you can tell me how to do that without incurring cost, then christmas will have come early.

[Jack Brickey]

I misread your request and concur w/ @Brant Schroeder that an addon would be needed (?). You might be able to come up w/ a solution depending on the details still. Such as, you might be able to trigger on "comment added" and condition of "comment contains". But TBH, this could get messy even if it is possible. I expect you will end up with Scriptrunner, Power Scripts, Automation for Jira...

[Simon Howat]

Thanks Jack, appreciate you thinking about it

[Brant Schroeder · Accepted solution]

You would need to use a plugin such as script runner to accomplish this.

[Simon Howat]

thanks Brant