Unable to link Microsoft Teams channel post/conversation to Jira issues

[Hayden Moser]

We have integrated Jira and Microsoft Teams internally, where our company are heavily reliant on linking Team's channel conversations/posts to Jira work items. 

Some of our staff are having issues using the "Link to Jira issue" option. The pop-out window gets stuck with the loading ring (see below) and doesn't work:

Some of our staff doesn't have this problem though, they are still able to use the  "Link to Jira issue" option with no problems.  Do the staff members who are having issues with the window not loading, just need to remove/re-add the Jira Connector to their Teams account? We can't seem to figure this one out.

[Benjamin Linser _yasoon_]

Hi Hayden,

my name is Benjamin from yasoon. We are developing the integration between Microsoft and Jira with our main application "Microsoft 365 for Jira". I think we probably need to do some further troubleshooting here.

Could you do me a favor and book a meeting here so we can go through that: Meet Microsoft 365 for Jira

Would be happy to hear back from you!

Best regards,

Benjamin

[Marc - Devoteam]

Hi @Hayden Moser 

This option seems to be from a 3rd party application, developed by Yasoon.

Reach out to the vender support, to address this issue, as this is not an ootb feature from Jira.