Unable to edit content of Customer Notifications

I try with differents browsers, clean cach, refresh... always same error.

and only for the first type of answer. others are ok.

All other functions work fine, for example I can enable and disable notifications without a problem.

I am on Free Tier so cannot request support.

3 answers

1 vote

Hi @Olivier

{{ticket.title}} isn't a valid smart value on the customer notification on ticket creation

You need to supply ${issue.summary}

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

HI @Olivier

Can you try another browser or incognito window.

If this works, then clear your cache and cookies.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

i try with firefox, chrome, vivaldi and libreWolf and clean cache, incognito.

Same.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @Olivier

I can't recreate this error.

So this seems instance related, you would need to contact Atlassian Support on this, as it seems to impact your instance.

You need to be a Jira administrator or higher to create a support ticket and not on a Free instance.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

i have the free version, so i cannot contact atlassian support.

Thank for your help.
i have the same issue than https://community.atlassian.com/forums/Jira-Service-Management/Unable-to-Edit-Customer-Notification-Text-in-Customer-Experience/qaq-p/3181693

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Arkadiusz Wroblewski likes this

Hi @Olivier

I requested assistance for you, this can take 48 hours for someone from Atlassian to respond

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

thank you so much ! have a nice day

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Marc -Devoteam- likes this

0 votes

Hi @Olivier,

Sorry you’re facing this issue. I created a support ticket for you - JST-1331818. Check your email for further updates.

Best regards,
Maksym

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

thanks for reply but its not that.

if put only "hello" in the text, i have the same issue

its not about the text input

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Unable to edit content of Customer Notifications

3 answers

Suggest an answer

Was this helpful?

Thanks!

TAGS

Atlassian Community Events