Is there a way to set an SLA by ticket priority? In other words, if I have an incident ticket that comes in, it may be classified as a high, normal, or low priority. All of those have different SLA's that are required. Is there a way to set that up?
yes of course. please read this article - Setting up SLAs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.