Store own mail address for incoming tickets

[Vanessa Vogt]

We would like to have a separate email address for incoming tickets. Currently the address ends on atlassian.net, we would like to change this and put our own support mail there, so that our customers get not confused.

Could you help me in this regard? Thanks a lot in advance!

[Ivan Lima · Accepted solution]

Hi @Vanessa Vogt,

You can achieve that by adding a custom email account. I would also recommend taking a look at the following links. They will give you a good starting point to customize your email settings.

• Receive requests from an email address

• Email process for POP, IMAP, cloud, and other email types
• Configure Jira Cloud to send emails on behalf of your domain 

Cheers.