Simply make an Artival out of a ticket?

[Bata]

When answering an Ticket of customer, it should be eays to store this answer as an default solution for related Tickets. 

But how do I get there? 

After answering a ticket I am asked, if I want to make an artical out of it - "yes" I want. 

But after doing so, I cannot find my answer when I search in the Service Desk. 

[Angélica Luz]

Hi Bata,

Thank you for reaching out to Atlassian Community!

Just to make sure we are on the same page, are you using the option “Create an article” directly in the ticket?

If so, after creating the article and publishing it, it will appear on related articles in the ticket (if it uses keywords related to the ticket) and it will also be available in the portal.

If that’s not the case, please give us more details about the steps you are following to create the article.

Regards,
Angélica