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- ServiceDesk tickets on Agile Scrum Board
ServiceDesk tickets on Agile Scrum Board
I have the following project setup:
- Service Desk Project A
- Service Desk Project B
- Software Project C
I want to create a scrum board to include :
- items from Project A and Project B with label = Team_Priority
- Sprint Items from Software Project C
I have created a scrum board, including all 3 projects and updated the filter query to include the items above. The filter returns all items I expect HOWEVER when I go onto the scrum board the items from Project A and Project B are not displayed, only the software Project C items are listed.
The workflows for Project A and B are the same, but C is different, but all workflow statuses have been mapped to the scrum board columns.
Can anyone advise if this is possible and, if so, suggest hoe I might be able to resolve this issue?
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