Background
We have set up a service desk for a client, in order for them to easily create tickets and issues in regards to our service. They log-in and check the Help Center daily to check status and reply to comments.
Problem
Every time an issue is updated, transitioned, commented etc they receive an email notification. The problem is, they are all grouped in one long mail-thread which makes it really hard for them to keep track. They would prefer to see notification badges in the Help Center instead. Which leads me to...
Question
A) Is there a way for them to see updates/notifications directly in the Help Center?
or if not
B) a way to differentiate the email-notifications that are sent out, so they are not grouped in the clients inbox?
All the best,
Gabriel
