Service desk automation is not assigning the issue

[Filipp Patrikeev]

Hi everybody.

Trying to make the next scheme:

Issue created in service desk by the customer, then:

1. The automation assigning the first assignee on issue creation moment.

2. Than i want to wait an hour and if no changes by the first assignee - assign to second person.

Assignment not working at all, it's not assigning. I'm trying to fire this rule by my user which got the permission to change assignee and create the issues.

I set the rule for service desk automation to assign the new person when sla breached, but nothing happens, the assignee is not changing.

We also got automation for jira plugin but also no success with that, because the rule working on creation only, but there is no delayed action(

Please help me to understand what i'm making wrong.

[Radu]

Hi @Filipp Patrikeev , 

Can you post the automation log for unsuccesful events?

Thanks,

Radu