Looking to bounce some ideas off someone. I have a service desk project that supports internal/external users who use multiple proprietary websites. Trying to come up with a meaningful workflow that also takes into account the escalations from the Tier 1 > Tier 2 > Tier 3 Teams supporting issues. I dropped in a screen shot of what i came up with so far with the hopes another Admin could pokes holes in it for me to vet it out.
Did this workflow work for you? I'm trying to find the best way to deal with 3 tiers as well in a single Project using Queues and Workflows.
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