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Service Desk. Do you need user licences for everyone or just the Helpdesk staff?

Service Desk. Do you need user licences for everyone or just the Helpdesk staff?

We are interested in Service Desk but we are unsure if we need to get licenses for everyone in the company or just for the helpdesk staff. Please can someone clarify. Thanks

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At the moment, you need a user licence for each active user.

Atlassian are looking at something like "agent based licencing" (i.e. the helpdesk staff only), but I don't know what shape this might take or exactly when it'll be announced.

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Thanks for the answer. Cheers

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That kind of kills it when you are running a school with 2000 pupils and only 5 IT staff. We would need to licence 2005 users.

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Yes. You will. For now. It is going to change soon.

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Can we see this on your roadmap / issue list? I'd like to vote it up and follow progress. Thanks.

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Not my roadmap - I'm not Atlassian! I'll ask my contact though, he might know.

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