Respond to customer: Change E-Mail Template

[Rawb]

Hi,

we use Jira Service Desk and currently each comment which the customer receives has the following body template

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Rawb commented:

Test = In Progress

I would like to change this Template in JSD. How do I do it? 

[Bastian Stehmann · Accepted solution]

Hi @Rawb,

Welcome to the community. 

Please have a look here 

https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html

[Rawb]

Hi @Bastian Stehmann

does this apply for responses which are triggered inside of JSD? I do not use the customer portal right now

[Bastian Stehmann]

That is for all comments that your customer receive,  even if you do not use the portal.

[Rawb]

Okay, i have a template configured. But it still uses the same E-Mail Template

 

[Bastian Stehmann]

You have to make sure that your customers have German selected in their profile. If they have another language choosen, the template for that language is used.

[Rawb]

@Bastian Stehmann

Okay that explains it :)

Our Customers don't have access to Jira. We manage the users. Is there a possibility to change the language setting as an administrator?

[Bastian Stehmann]

I don't know a way to do that, I'm sorry.