Request Type within the Ticket

I am unable to select anything within the highlighted field wanted to know why

Annotation 2019-10-09 095444.png

1 answer

1 vote

Answer accepted

Request type comes from the customer (or agent acting for a customer) creating the request (not the issue) in a portal.

The issue you've got here was created in the back end, not from a portal, so it has no request type, or interface to the customers.

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So how do I make the changes to it now

for future how to get this fixed if client raises an issue via an email and not the portal

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You can't - there's more than just a request type attached and you don't enter that.

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