Reporting - gathering additional information

[Ann Marie Guinan]

I am looking at reporting more on we as a company preform using Jira support desk and if there is any way we can report on this within the system. 

The fields we are looking at are:

volumes

activity type

average handling time

contact concurrency

contact routes

Is this possible with the reporting element in Jira support desk, At the moment I cannot see how to make additional reports other than what is there at the moment.

Thanks :) 

[Boyan Angelov _Nemetschek Bulgaria_]

Hello,

Do you need these fields visible in the Requests view in the Customer portal of Jira Service Desk?