Reply emails not containing responses

[Aaron_Lindley]

I am new here and using the demo to see if this product is something that we want to go with. When sending a reply to the client (Me) I am only seeing the status changes in the reply email and no comments. Is there something that I am missing? I scanned through the community pages and all notifications are enabled for public view of comments. But when replying to a ticket in a project the email is only showing the status changes of the ticket.

[Angélica Luz]

Hello Aaron, 

Welcome to Atlassian Community!

When using Jira Service Desk, mainly when testing, it's important to use different accounts for assignee and reporter, because by default, we don't receive updates of our own changes.

If the comment is public and the request type on the ticket is correctly filled, the notifications should be sent to the reporter.

Please, go to your Profile picture > Personal settings and confirm if the settings are the same as the screenshot below:

Are the comments visible on the customer portal?

Please, change the settings on your profile and also use different accounts for assignee and reporter.

Regards,
Angélica