I need to enable attachments on a form

[Michele Bazzani]

As I said I have been unable to add attachments to a form in ITSM.  I have tried making sure that all the issue types have the attachment available but still no luck in finding it in the list of fields available.

Any ideas on how to get this to work in ITSM or am I only able to use the issue creation method to enable this?

Thank  you

[Joseph Chung Yin · Accepted solution]

@Michele Bazzani -

In addition to what @Mark Segall stated, if you don't see the "Attachment" field when updating your Request Form, then you will need to ensure that the issue screens configuration associated with your JSM project have that field included.  Once you ensured that the field is there on the issue screens configurations, then you will be able to add the field to your Request Form.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Joseph Chung Yin]

@Michele Bazzani -

In your latest screenshot, click on the Add a field button, and then check the "Attachment" field and apply the change.  Afterward your request form is updated where customer can create issue and attach document.

Hope this helps.

Best, Joseph

[Michele Bazzani]

Hi Joseph and Mark,

Thank you!!!  My god, I thought I was losing it :)  This solution worked, and now I can see the relationship between the Request Form and the "Form" with much greater understanding.  Thank you very much for your help!.

[Mark Segall]

Hi @Michele Bazzani - Are you trying to do this with the new enhanced forms feature?  If so, I don't believe that's possible yet.  You would need to add on the Request Type >> Request Form view and it would be available above the form.  Here's a quick screen shot:

[Michele Bazzani]

So I am using the regular form and I have the form linked and made sure that the request type/issue type had the attachment field. So I assume based on this and @Joseph Chung Yin and your advice, I'm burnt on this?

[Mark Segall]

Hi @Michele Bazzani - You need to add it to the visible fields (where Summary is captured in your screenshot) because forms do not support attachments at this time.

[Phil Gaertner]

@Mark SegallSorry for jumping in on another ticket but I encountered the issue today of not being able to add the attachment option to a form.

In your comment you indicate that you just have to make is visible, which works. My questions is are you able to have the form display first and the attachment appear at the end. At present the Attachment is the first item a person is asked to complete which is not a great user experience.

Are there better options?

Thanks

Phil

[Ezra Shiram]

+1 on Phil's question. 

[Matias Parkkinen]

+1 here as well, it's annoying not being able to order the fields between Forms & request types