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Disable "User has joined your Jira Service Management"

Susann Petzold
Contributor
August 1, 2023

Hi all, 

 

since 2 month we are receiving notification mails like: 

"XY has joined your Jira Service Management". We didnt get them the month before. We invite the users without role, and they log in via there Microsoft account. Where can I disable the notifications? 

many thanks in advance!

1 answer

1 vote
Emily _ DevSamurai
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 1, 2023 edited

Hi @Susann Petzold 

For notification Settings, there are some docs you can try: Jira Notification
I have fixed mine based on these docs.

Hope this helps!

Susann Petzold
Contributor
August 1, 2023

Hello,
this doesn't really help. I can't tell why we have these problems now. I mean, it's not about the notification when someone commented an inicdent or something like that.

It's about the notification sent to all site administrators when a new customer (from our own domain) joins. 

Like Anna Hovakimyan likes this

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