After Update we can't create any issues in Service Desk

[henriklemlog]

Hello after update to latest Version 4.2.2 we can't create any issues form the Service Desk screen the Google Chrome tells me that reason key "sd.validation.request.creation.failure.required.field" but i haven't create any requierd fields.

[Suresh Sakhare · Accepted solution]

@henriklemlog  Have you checked field configuration ,checked if required field is hidden?  Summary also required filed.

[henriklemlog]

@Suresh Sakhare  Yes i checked the field configuration also Summary is required.

[Suresh Sakhare]

Do background reindexing, May be it will resolved your issue.

[henriklemlog]

@Suresh Sakhare  after background reindexing the problem is still there

[Suresh Sakhare]

@henriklemlog : Are using scriptrunner or any other plugin which make field required. please check the plugin configuration as well.

[Suresh Sakhare]

Please check the post functions& validators applied on create transition.

[henriklemlog]

@Suresh Sakhare  my Problem was solved if i disable the Plugin deviniti active directory sync

thanks for help

[henriklemlog]

Thanks for your answeres i checked both no required fields in request form.

If I want to create a ticket via jira this will not work either.

[Suresh Sakhare]

Please check the request form and field configuration, May be some required field removed from request form or some field made required in field configuration.

[Tansu Akdeniz]

Hi @henriklemlog ,

Please check "Workflow -> Create transition -> Validators" and also take a look at customer portal request type screen from "project settings -> request types -> edit fields".

Regards