Problem with Service Desk after Update

[Strong Data]

After I updated to JIRA Software 7.8.1, Under Administration > Applications Jira Service Desk says

"Jira Service Desk is licensed but not currently installed."

So I click the 'Install' button but I get an error that says

"An unexpected error occurred. Refer to the logs for more information."

I checked the logs and the only thing it shows is;

2018-04-10 09:42:13,258 UpmAsynchronousTaskManager:thread-1 INFO jeff 581x359x1 qx8z60 24.222.179.253 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2018-04-10 09:42:13,336 UpmAsynchronousTaskManager:thread-1 INFO jeff 581x359x1 qx8z60 24.222.179.253 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.11.1' to version '3.11.1'
2018-04-10 09:42:13,352 UpmAsynchronousTaskManager:thread-1 INFO jeff 581x359x1 qx8z60 24.222.179.253 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2018-04-10 09:42:14,429 UpmScheduler:thread-2 WARN jeff [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons

 I don't know what else to check. Please help.

[Suren Raj · Accepted solution]

Hi, Jeff.

Can you download Service Desk from here :

• https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.application/versions
  
  

You can then install Service Desk via the UPM file upload :

• https://confluence.atlassian.com/upm/installing-add-ons-273875715.html#Installingadd-ons-Installingbyfileupload

If Service Desk is still disabled you can then activate Service Desk by enabling all the modules in the plugin state table  then restart JIRA:

update pluginstate set pluginenabled = 'true' where pluginkey like '%servicedesk%';

Let us know how it goes.

Cheers

Suren

[Strong Data]

Thank you Suren Raj that seems to fix it. I did have to run that UPDATE command in order to get it to work though. Thanks again!

[Azimir Hotic]

Where did you run the command?

[Strong Data]

We have our JIRA database saving to a SQL server so I executed that command in SQL server management studio.

[Sergey Gressky]

Look up the "pluginstate" table in the database.

[Bryan Bai]

try to restart JIRA, if it doesn't work.

remove service desk jar from the folder, then restart and re-install SD plugin from application page.