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Problem with SLA Calendar Pause

GG
GG
Contributor
February 3, 2019

 

Hi,

I have a terrible problem. we have working Hours calendar(8-16).  Issues that are assigned to technicians before the end of the working hours, their SLAs pause but issues that are assigned after 16:00 pm, SLA does not pause! SLA start when Issues assigned tp technician. SLA should be paused until 08:00 am.

Please help me to resolve this problem.

Sincerely

GG  

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Jack Brickey
Jack Brickey
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February 3, 2019

@GG, please provide screenshot for your sla and calendar so I can assess.

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GG
GG
Contributor
February 4, 2019

Hi,

Thanks for your reply. Calendar had problem, I resolve it. 

 

Sincerely

Hamid

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