Problem with SLA Calendar Pause

[GG]

Hi,

I have a terrible problem. we have working Hours calendar(8-16).  Issues that are assigned to technicians before the end of the working hours, their SLAs pause but issues that are assigned after 16:00 pm, SLA does not pause! SLA start when Issues assigned tp technician. SLA should be paused until 08:00 am.

Please help me to resolve this problem.

Sincerely

GG  

[Jack Brickey]

@GG, please provide screenshot for your sla and calendar so I can assess.

[GG]

Hi,

Thanks for your reply. Calendar had problem, I resolve it. 

Sincerely

Hamid