Portal buttons do not work

[Elodie CHAUMET]

In our portal, the buttons linked to workflow (Cancel request, solve ticket ...) are present but doesn't work.

An error 400 is raised when submit the request and nothing appear. 

****

console.js:35
/rest/servicedesk/1/customer/requests/transition:1 Failed to load resource: the server responded with a status of 400 ()

****

I restored default workflow but the problem still the same.

Do anybody has facing this issue and solve it?

[Elodie CHAUMET · Accepted solution]

I finally solve the issue by deleting the two fields (not used) that raised the errors on update. Fields were corrupt, , impossible to fill if present on the screen, and impossible to reload context on field setup. 

Thanks manon for the clue on errors.

[Manon Soubies-Camy]

Glad it helped! Thanks for the update :)

[Manon Soubies-Camy]

Hi @Elodie CHAUMET ,

Can you please share the detailed response? You should find something like this in the Network tab:

{"errors":[{"errorMessage":"Please provide a valid value for field 'Summary'","field":"summary"}],"reasonKey":"cv.request.create.validation.failure","reasonCode":"400"}

This will help us understand the source of the issue.

- Manon

[Elodie CHAUMET]

@Manon Soubies-Camy  here it is : 

{"errors":[{"errorMessage":"Impossible de récupérer la configuration du champ","field":"customfield_10060"},{"errorMessage":"Impossible de récupérer la configuration du champ","field":"customfield_10058"}],"reasonKey":"transition failed validation","reasonCode":"400"}

Fields 10058 & 10060 are Creator & Creator Email. The description of the fields include the following comment : "created by JIM during import process"

It seems something is wrong with these fields, because on the field interface (JIRA admin> ticket menu), when I want to edit the field , I also got the "Impossible de récupérer la configuration du champ". Screenshot attached. 

[Manon Soubies-Camy]

Thanks, it helps a lot!

Do you have administrative rights in Jira? If so:

1. Go to these URLs to find out which fields are mentioned in the error message: https://<yourJiraName>.atlassian.net/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10060 and https://<yourJiraName>.atlassian.net/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10058
2. Go to the workflow and check if there is any Validator associated with the transitions shown on portal:

Hope this helps,

- Manon

[Elodie CHAUMET]

Hi manon.

:-( no validator on the workflow. Could it be linked to publish functions?

[Manon Soubies-Camy]

Can you please share a screenshot of both the Validators and the Post-functions (Fonctions de publication in French) tabs for the "Cancel request" transition?