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Populating "Issue Links" with a URL from another custom field via Automation

J Harris
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November 19, 2024

Hi

When a support ticket has 'custom field A' populated with a URL to another Jira instance, I would like to transfer this URL to the "Issue Links" section via an Automation.

I have tried multiple JSON routes but the automation fails (Error while parsing additional fields. Not valid JSON.). Can anyone help me with the correct JSON please?

 

Thank you

1 answer

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John Funk
Community Champion
November 19, 2024

Hi J Harris - Welcome to the Atlassian Community!

Can you share the rule that you have so far? And is the URL just a URL with an issue key in it?

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