OpsGenie: Mark ticket as closed from OG

[Deleted user]

At the time when you close the the ticket from OG the ticket is marked as Completed but not Done. The problem I face is on SLA as the ticket does not transition correctly to ensure the closed timer kicks in. The ticket remains in the open queue. 

What type of automation can I build in to transition the ticket correctly?

[Nick Haller]

Hi @[deleted] ,

You could map the Opsgenie integration to add a comment to the issue when the alert is closed:

The text added in the comment will be something like this:

[Opsgenie]: Nicholas Haller closed alert: "Network Connectivity Issues" https://opsg.in/a/t

So you could add an automation rule that filters on the comment, or "closed alert." I believe an automation rule like this would work: