One project for all my customers or a project for each customer?

[Johann van der Merwe]

Hey

Newbie question, I'm sure. Service Desk implementation. I cant find good examples for when should I create a single project for all my customers or a project for each customer.

In our case a single customer (an organization rather) will make service requests, report problems, track maintenance or changes. Or in most cases we will do it on behalf of the customer. We would create reports for this one customer / organization on a monthly basis.

Thanks

Johann

[Meg Holbrook · Accepted solution]

Hi Johann,

Here is a really great article on JSD use cases that may be beneficial to you:

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-configuring-jsd-for-various-use-cases

Both scenarios (1 vs. many projects) are covered in this article as well.

Hope this helps, feel free to reply if you have more questions :)

[Johann van der Merwe]

Thanks Meg! Looks like both options could work for me. One project + tags and custom fields to distinguish multiple organizations when it comes to SLA / reports, etc.

[Meg Holbrook]

What you'll really need to consider is whether or not one workflow will work for all requests being serviced in the single project desk. Glad this helped though and best of luck, the Community is always here if you have questions.

Welcome!

[Konstantinos Sotiriou]

The link above doesn't work any more.
Is there anywhere else this article stored?