One customer is not receiving email notifications from Jira Service desk

[Scott Batchelder]

We have a request open and other Customers that are Request participants to on this ticket receive email notifications of activity on this ticket.

We have setup a single request with this particular customer as the Reporter of the issue and he does not receive any email notifications

We have checked all spam filtering and delivery logs for emails from Jira for this customer and it appears that the email is not being sent from Service desk to this particular customer.

How would we trouble shoot or what possible solutions might there be to this problem.

[Victor Mutambuki · Accepted solution]

Sbatchelder,

As a reporter of the ticket, you don't get notification.

Victor

[Scott Batchelder]

On one of the tickets for the user they were a request participant and when I made a comment on the ticket the other request participants did receive the comment via email. The email delivery problem appears to only affect this particular user.