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On Service Desk how do i hide other organizations from an incident notification?

On Service Desk how do i hide other organizations from an incident notification?

When a customer submits a ticket for support (such as reporting an outage) i want to be able to inform all customers of the potential outage but currently the notification that the customers receive has a list of all of the other customers that are receiving the same notification. How do i stop this happening?

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Hey there,

So I understand your process correctly - when a user submits an outage report, you're adding all customers by way of including them as participants?

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On Service Desk how do i hide other organizations from an incident notification?

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