On Service Desk how do i hide other organizations from an incident notification?

[Support-Ops]

When a customer submits a ticket for support (such as reporting an outage)  i want to be able to inform all customers of the potential outage but currently the notification that the customers receive has a list of all of the other customers that are receiving the same notification. How do i stop this happening? 

[Meg Holbrook]

Hey there,

So I understand your process correctly - when a user submits an outage report, you're adding all customers by way of including them as participants?