No suggestions for approvers as customer

[BFO]

I am currently creating a new workflow and have created a user-defined field for it. This is based on the user selection template (single user). If I now include it in the mask, as an administrator I have the option to search for users. As a normal user (customer), however, no suggestions are shown to me. Why is that?

As User/Customer:

As Admin:

[Thomas Deiler]

Dear @BFO ,

as an administrator you are consuming a Jira license and most probably you own the global permission "Browse Users". Customers, that do not consume a license, can not browse licensed users.

It's a limitation by service desk. Probably JSDSERVER-4310 will help you.

So long

Thomas