New JSM (Server) Project - can it be deleted from the portal?

[Des Johnston]

Hi.  I've created a simple project that is to be used by internal agents only.  But, it has appeared on our customer portal and one of our customers has spotted it and used it :-0  Is there any way it can be deleted from the portal without impacting anything else?

[Marc -Devoteam-]

Hi @Des Johnston 

1. For a company-managed project
   
   Adjust the permission scheme of the project.
   Make sure no browse permissions are granted only granted to a group that contains internal users
   
   Remove the browse permission for Service Space Customer - Portal Access and the role Service Desk customer to be sure
2. For a Team-managed project, set the access to Restricted and add a group with all internal users only

[Des Johnston]

Hi Marc.  Our IT team have tried this and it's not resolved the issue :-(

Could it be that this only works on Cloud version?

[Marc -Devoteam-]

Hi @Des Johnston 

AS you seem to be on Data Center, these steps should work

• Adjust the permission scheme of the project.
  Make sure no browse permissions are granted only granted to a group that contains internal users
• Remove the browse permission for Service Space Customer - Portal Access and the role Service Desk customer to be sure (naming might be different on DC)

[Des Johnston]

Doh!  User error :-(  This has now worked.  Thank You!

[Marc -Devoteam-]

Hi @Des Johnston 

Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request.

This will help other community member trying to solve the same or provide them with a work around

P.S. If the answer is very valuable to you, please share some kudos.