Mobile app access

[Dimitris Chatzoglou]

We have enabled SSO and it works fine. I have downloaded the Android app and it works fine for me as an admin. Normal users cannot log on. Is that normal or just the agents can use it?

[Angélica Luz · Accepted solution]

Hi Dimitris,

Welcome to Atlassian Community!

The Android app for Jira works for admins and agents. I just tested here and it works for agents.

Can you please let us know if the users are facing some error when they try to login using the app?

Also, I would like to clarify if when you say normal users if it's internal users or customers.

Regards,
Angélica

[Dimitris Chatzoglou]

Hi Angelica,

We use service desk and I have created separated projects, one for each country we operate. We have paid for 50 agents and the remaining Active Directory users/staff can log requests via email or by accessing Service desk.

Error message: 'you are not allowed' to access Jira 

[Dimitris Chatzoglou]

Angelica, any update? If i have understood correctly only admins can access app, correct?

[Angélica Luz]

Agents can access the mobile app. Any licensed user can log in, so users should be able to use the app as well, I tested here and it works.

Please, make sure that the users are using the correct account. Since it's on the cellphone, sometimes we may select the wrong account to log in.

For customers, it will not be possible because the app doesn’t have the customer portal.

[Dimitris Chatzoglou]

Thank you Angelica,

Are there plans to open the app for the customer portal as well?

[Angélica Luz]

You are very welcome Dimitris!

Currently, there are no plans to add service desk functionalities to the mobile app. We have a feature request suggesting the implementation of this ability:

• Use JIRA Service Desk on a mobile device (mobile site, native app)

Please, click on vote and watch to receive updates about the feature.