Migrate past customer emails from outlook to jira servicedesk

[PM]

Is it possible to move all past emails from customers from outlook over to jira servicedesk so we can have a history? 

[Jack Brickey]

So is the situation as follows?

prior to installing JSD you were supporting customer by email alone and you would like to locate all of those past emails and, using some process, convert those emails into histori JSD issues?

if so that is an interesting (and tedious) task for sure. Here are some thoughts:

1. forward each email to your JSD email. You might want to Cc the customer but likely not for any Closed issues. Then you will need to manually clean these up if desired to Chang the reporter
2. TRanspose the emails into excel and save as CSV then import. I would capture these fields: email date = created date, from = reporter, subject = Summary, body = description. Invariably there will again be some clean up if accuracy is critical.

[PM]

Yes to your first sentence! thank you very much for responding. 

option 1 is not feasible as all requests are closed

option 2... not an option simply because its too long. 

Thank you again for your response. 

[Jack Brickey]

Being closed can be dealt with by simple bulk edit once created. You can even label all of these so they will show as historic. Again tedious but certainly doable. I would even use a special email to forward from so they would signify the historic event and could be filtered for easily for the bulk edits. All that said, I probably wouldn’t do this unless there was some real need driving it.

[PM]

hmmm, problem is Jira service desk will not create customer accounts for all the emails transferred over right?