Manual order queue

[John Espinoza]

Hi,
It is possible to do a manual sort of a queue list?

[Jack Brickey]

What you could do is to create a Kanban board using the same jql defining the queue and sort that which is basically using the ranking function. Might be useful solution.

[Kian Stack Mumo Systems]

John, 

I'm assuming that you mean an agent could dynamically reorder a queue for themselves without impacting the rest of the users? 

If that is what you mean, than no, that is not possible.