Mail Automation: wrong filtering

[Dousch31]

Hi everyone,
I'm working on a Jira automation that sends an email listing tickets by category. The section for Unassigned Tickets works as expected. However, the section for Unresolved Tickets doesn't return any results, even though there are tickets with the relevant statuses.

Here’s a simplified example of the part that doesn’t work:

html
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{{#lookupIssues}}
{{#if(or(equals(status.name,"In Internal Review"),equals(status.name,"Pre-Check"),equals(status.name,"In Progress"),equals(status.name,"Open"),equals(status.name,"Waiting for customer")))}}
<tr>
<td>{{customfield_43012}}</td>
<td><a href="{{url}}">{{key}}</a></td>
<td>{{summary}}</td>
<td>{{assignee.displayName}}</td>
</tr>
{{/}}
{{/}}
The condition doesn’t seem to filter correctly.

Any help would be appreciated
Thanks in advance!

[Bill Sheboy]

Hi @Dousch31 -- Welcome to the Atlassian Community!

The conditional function or() can only take two parameters, and you are trying to use the function as if it can take more:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/#or

You have two options for workarounds:

• Nest the or() functions, such as:

{{#if(or(equals(status.name,"In Internal Review"),
         or(equals(status.name,"Pre-Check"),
            or(equals(status.name,"In Progress"),
               or(equals(status.name,"Open"),
                  equals(status.name,"Waiting for customer"))))))}}
  do something
{{/}}

• Rather than using or() use a match() function with a regular expression and count the results of the list with the size function.  For example:

{{#if(status.name.match("(In Internal Review|Pre-Check|In Progress|Open|Waiting for customer)").size.gt(0))}}
  do something
{{/}}

Please confirm / update those examples to meet your specific needs.

Kind regards,
Bill