Logged ticket by country

[Gabor Banfai]

Dear Jira users,

Can anyone please advise if the below is possible?

We have a helpdesk with user all across Europe logging tickets. Their email domain is the same so there is no sign where the user is located. Of course, we know where they are but Jira would not.
The question is, can I run a report to find out how many tickets we have received from each country?

Kind reagards

Gabor

[Brant Schroeder · Accepted solution]

@Gabor Banfai Welcome to community.

If Jira does not know where they are from it is going to make the report more difficult.  You could use JQL of Reporter in ("name", "name") to do it by user.  This would require you to add all users to the JQL which will be time consuming and difficult to maintain but would give you what you need.

I would suggest adding a component to the issues of what country the issue came from this would allow you to report on it more easily.  

You could also look at an app like this one that allows you to add attributes to the users that could be queried. https://marketplace.atlassian.com/apps/1217117/project-team-for-jira-cloud?hosting=cloud&tab=overview