LDAP

[Fahad Siddiqui]

I want in JIRA service desk, when any user makes requests or raise request on behalf of user.

That person details related to Name, ext, floor and direct manger should appear,

how can this be done?

[Brant Schroeder · Accepted solution]

Sarmad,

  You will need to use an app to accomplish this. The one we use and have been very happy with is User Profiles for Jira https://marketplace.atlassian.com/apps/1212508/user-profiles-for-jira?hosting=server&tab=overview

There are other ones in the marketplace but this one we like the best after evaluating them.  I would suggest that you try a couple of them and see which one works best for you before you purchase.

[Fahad Siddiqui]

Dear,

we already have this add-on, my question is when any user is raising request this information should appear on the portal page, how can i do the configuration,

[Brant Schroeder]

Sarmad

The custom fields that you create for user profiles are locked and populated through the app.  I have not tried exposing them in the portal but do however have them added on the View Screen in the service desk.  This allows our agents to quickly see that information.  They can also hover over the user to get additional information.  

[Nadine Schurz · Accepted solution]

Hi Sarmard,

as Brant Schroeder already mentioned it is not possible to see the personal details in the customer portal, but in the view screen in the service desk project.

You can find deeper information here or simply ask our Support if you have any further questions regarding this topic.

Cheers,

Nadine

Communardo Products GmbH

[Andrew Laden · Accepted solution]

If you are using Active Directory as your source, you can also look at  AD Attribute Sync

https://marketplace.atlassian.com/apps/1212162/active-directory-attributes-sync?hosting=server&tab=overview

It has a function specifically for displaying on the customer portal.

https://deviniti.com/support/addon/server/active-directory/latest/customer-portal/

[Gezim Shehu [Communardo] · Accepted solution]

Usually for a field to appear in the Portal it has to have both:

• Value Set
• Configured to be displayed in the Portal

Maybe you could set the respective custom fields to a dummy value (hidden) and then replace it via the User Profiles for Jira App post function during the create transition.

This way the field should be shown in the portal after the ticket is created.