Jira Service Desk: Linked issue resolution change doesn't trigger status change of issue

[Kiki]

My company is implementing Jira Service Desk and Jira (both Cloud).

I have set up our Service Desk and Jira in such a way that the ticked linked to the Service Desk tickets (refered to as SD) statuses are automatically updated by the status of the linked issue.

All issues linked to a CS ticket is under linked type "is caused by".

Every single automated transition is working as it should.  However, the final automated transition is not working.

Example of a working automated transition:

Link type matches: Type = "is caused by"

Linked issue matches: Status = "Done"

Transition issue: Transition = "Dev is Done"

Example of a failing automated transition:

Link type matches: Type = "is caused by"

Linked issue matches: Resolution = "Released"

Transition issue: Transition = "Released by Dev"

The only difference is that the working rule status is used to do the transition and the failing rule attempt to use resolution to trigger the transition.

What am I doing wrong?

[Jack Brickey]

do the automation logs convey anything? I assume you verified that the linked issue Resolution is indeed "Released"? Try to remove that condition just as a test and see if it works. If so then you know for sure that the resolution condition is the culprit.