JSM Next Gen | Normal for field Urgency does not not exist

[Rodriguez, Jhon Ronald]

'Normal' for field 'Urgency' does not not exist

[Nic Brough -Adaptavist-]

That suggests there may be a hidden character in the "normal" name, or that urgency does not exist for this project.  When you enter the query, are you letting it do the type-ahead?  "Urgency = N" should prompt you with the "normal" value in whatever format Jira wants to put it in.

[Rodriguez, Jhon Ronald]

thanks for your reply pal. here is the screenshot when i am entering the Normal.

i just wonder why it giving me an option(Normal) that doesn't work at all.

[Nic Brough -Adaptavist-]

That is really odd, I assume that if you use the mouse to click on "Normal", it auto-completes the query in the search box?  And then tells you it is still wrong?  Do the other values work if you select one of them?

I have actually managed to replicate this by adding a non-printing character to the name "Normal"  (I.e. I renamed it to Nor¬mal but with the ¬ being an ascii break code - it shows Normal everywhere, but breaks the search lookup) but that's pretty obscure and you'd almost certainly have to do it deliberately - ascii codes have to be entered with key combinations or copying from other places)