JSD Organization field

[Romer Ventura]

Hi,

Is there any way to set the value of the Organizations field based on user group membership with the built-in automation?

I am having to convert a bunch of customer only accounts to atlassian accounts and it seems that for these to be associated to an organization i still have to add them to the organization. 

It would awesome if i can add groups to a specific org or if i can setup a rule to edit the Organization field to something like: When issue created, if user belongs to XXX, set organization to 1234. 

Thanks

[Nabil]

Hi Romer,

Automation does not support adding organization to tickets based on groups. Organization is meant to group customers while group membership is meant for grouping Jira users.

Using a CSV, you can use the method outlined in https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-bulk-add-customers to add users into organization in bulk.

Try it out and let us know how it goes.