JIRA service desk - PDF attachments directly opened with acrobat reader

[Jérémie WIJTHOFF]

Hi,

Question from one of my customer: Is there any way to open a .pdf attachment within a ticket directly with acrobat reader ? In order to edit it (in this case, sign it) and save and the attachment is automatically updated in the ticket.

Business need behind it: She needs to sign a lot of .pdf files and currently she has to download, open with acrobat reader, sign, save, reupload in the ticket, delete previous attachment.

-> time consuming.

Any plug-in or configuration existing to answer this need? 

Thanks in advance for your help.

Br,

WIJTHOFF Jeremie

[Thomas Böttiger]

Just as SharePoint or Teams allows me to choose between opening the PDF in the browser or opening in the default app set by the OS, Jira (or Confluence) should be able to do it likewise.

[Melissa Elvery]

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