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JIRA Service desk | Inbound Emails

Srishti Singhania
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October 17, 2019

Hi,

I have multiple clients, I want different email inbox for different services, Is there any way I can customize the incoming email and then segregate them according to inbox.

1 answer

1 accepted

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Answer accepted
Susan Hauth _Jira Queen_
Community Champion
October 17, 2019

Hi,

Each Jira Service Desk only supports a single email address.  However, you could either have multiple service desk for your each of your clients  OR you can use an automation rule to identify your client and segregate them to a different request type or queue.

Hope that helps

Susan

To vote on this feature request:

https://jira.atlassian.com/browse/JSDCLOUD-798

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