Is there a setting to warn the agent that he hasn't logged time on an issue in Service Desk?

[Christine Anderssen]

We have a client who requires the following for agents:

As an agent before I close the ticket I need the system to alert me to enter time if I haven’t done it

Will this be possible - either out of the box or via customisation?

[Alexey Matveev]

You could do it with the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could create a validator with a code like this:

number[] worklogs = getWorklogIdsForUser(currentUser(),key);

if (size(worklogs) > 0) {

return true;

} else {

return false, "Enter worklog";

}
You can find more info about validators here:

https://confluence.cprime.io/display/JJUPIN/Customizing+workflows

[Susan Hauth _Jira Queen_]

Hi Christine,

YOu can do this with Automation.

So the Trigger would be Issue Resolution changed. The IF would be jql (Time Spent is EMPTY) and the THEN would be to Alert yourself.

OR what we do is add in a validation rule when an issue transitions from In Progress to resolve, we display the TIme tracking fields and then validate that Time Spent must be > 0.  Enforces all our agents to record their time when they are completing their issues.

Hope this helps...

Susan