I am trying to determine if JIRA Service Desk is a good fit for our MSP style model. We handle a niche healthcare software called Allscripts, but also handle every bit of MSP aspects for most of our clients as well. I am hoping that JIRA Service Desk could make tickets for each individual client, track ticket notes in Confluence so that they can be referred to later in a searchable manner, and then provide a report each month outlining the tickets completed and be able to generate a bill based on the amount of hours worked for our Non-Contracted clients.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.