Internal Error (Hash: TPXLQ8) when accessing "Integrations" in CSM Free Tier

[Marcelo Gonzalez]

Hello Community,

I'm experiencing a persistent internal error in Customer Service Management (Free Tier).

The Issue: Every time I try to access Project Settings > Channels > Integration (Experiencias de cliente > Canales > Integrar), I get the "An error on our part" (Un error por nuestra parte) screen.

Technical details from the error page:

• Hash: TPXLQ8

• Trace: d4c8219358c1415aa9b3f62a9195b9fe

What I've tried so far:

• Cleared browser cache and cookies.

• Tried accessing via Incognito/Private mode.

• Checked other projects (the error seems specific to this section).

Since I am on the Free Tier and don't have access to direct support, I was wondering if anyone else is facing this or if an Atlassian team member could take a look at this Trace ID.

Thanks in advance for your help!

[John Funk]

Hi Marcelo,

Since you are on the Free tier, I will check if someone from Atlassian can come help you. 

[Susan Waldrip]

Thanks @John Funk . FYI, I've seen other people commenting about getting a Hash error lately, and I've been getting one when I get an email about an automation problem and click on the Audit Log link in the email. A new browser tab opens, the left-side menu appears on the screen, but the rest of the screen is blank until after about 15-20 sec. when the Hash error message appears. I've just worked around it but something funky may be going on.