Insights and JIRA in Data Center: linking objects to jira issues

[Scott McDonald]

I would like to automatically link an Insight Object to a JIRA issue, but I need some assistance. 

Use Case: A server (object in insights) has a certificate expiration date (attribute in insights) of MM/DD/YYYY.  I would like to be notified through a JIRA ticket to renew that certificate.

Functionality in place:

- Created expiration date attribute in Insights. 

- Created new field in JIRA issue "expiration date" as well as Insights Object field with the same name.  

- Insights Automation job that creates new JIRA issue if expiration date is approaching.

How can I get the data from the attribute/insights object into the new jira issue?

Thank you,
Scott

[Joseph Chung Yin]

@Scott McDonald -

Hi Scott:

Welcome to the community.  To link Schema object with your Jira issue, you will need to create custom field(s) in Jira/JSM sourced from Assets (aka Insights).  Please refer this documentation on the needed setup -

https://confluence.atlassian.com/servicemanagementserver/default-assets-custom-field-1044784428.html

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Scott McDonald]

Hi @Joseph Chung Yin 

Thank you.  Will this automatically link the the object type within the Jira ticket or will the user have to manually edit the ticket and choose the correct object type/attribute?

When I click on the new Insights field in the Jira issue, I can select the object/attribute I want, but is there a way to automatically do that when creating a ticket through automation in insights?

Thanks,

Scott

[Joseph Chung Yin]

@Scott McDonald -

You can establish the relationship from Jira/JSM side at issue creation by either using custom WF via post function call to populate the custom field sourced from Insight at create issue transition time, or setup automation rule against issue created event.

The drawback from performing the above action is that the value of those fields are set to a specific value (defaulted value), and if the values need to change then you will need to modify the WF or the automation rule.

Best, Joseph

[Scott McDonald]

@Joseph Chung Yin 

Am I correct is saying the only way to create the links between JSM and JIRA is to manually link the issue/object via new Insights Object custom field.  Of course the assumption is I don't want to change values in the field.

[Joseph Chung Yin]

@Scott McDonald -

What do you mean by not want to change values in the field?  What I mentioned before is that when using automation rule or via WF customization, you actually embed the value for the custom field (sourced from Insight).  It is normally hard coded in the rule/WF, so if you need to change it, then you will need to update the rules/WF.

Once the custom field is populated, then the link between your Jira/JSM issue and Insight Assets object will be created.  You are not changing the Insight Assets objects value, and you are simply updating your Jira/JSM issues.

Hope this makes sense.  

Best, Joseph