Importing existing data from Ivanti Heat

We are about to implement Jira Service Desk to replace our existing SM tool, which is Ivanti Heat.

Has anybody imported Ivanti Heat Data into Jira Service Desk?.

1 answer

0 votes

Hello Glyn,

Welcome to Atlassian Community!

If Ivanti Heat has the option to export issues to CSV, you can import tickets to Service Desk.

You can follow the steps of the documentation below to better understand how it works:

If you have any other question regarding this matter, please let us know.

Regards,
Angélica

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