I want customers to see my issue queue but not be able to create issues

[Justin McClelland]

Using Jira Next-Gen Service Desk for the Cloud, is there a combination of settings I could apply that would let a user or group see the issue queue but not be able to create issues? We are a contractor and are required to give real-time updates for incidents to our customer, but don't want the customer to make requests on their own.  

[Angélica Luz]

Hi Justin,

Welcome to Atlassian Community!

For people to see the queue, they must have a license and also be part of the role "Viewer", which will also give them permission to create tickets.

Also, when you give a user a license, this default group has permission to create tickets and on next-gen projects, we can't manage permissions, so it will not be possible to remove this permission from this group.

We have a feature request suggesting the implementation of this ability:

• Ability to manage permissions in next-gen projects

Regards,
Angélica